Refund policy
No Return Policy
Effective Date: June 27, 2024
At Camille Villanueva, we strive to provide the highest quality couture fashion and impeccable craftsmanship. Due to the bespoke nature of our products, we have a strict no return policy. Please review our policy below:
1. No Returns or Exchanges
- All sales are final. We do not accept returns or exchanges for any items purchased from our store, including custom-made and made-to-order garments.
- Please ensure that you carefully review all product descriptions, sizes, and materials before making a purchase.
2. Product Quality
- We stand by the quality of our products. Each item undergoes thorough inspection before shipping to ensure it meets our high standards.
- In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order to address the issue.
3. Order Cancellations
- Once an order is placed, it cannot be canceled or modified. Please ensure all details are correct before finalizing your purchase.
4. Customer Responsibility
- It is the customer’s responsibility to provide accurate measurements and specifications for custom orders. We cannot accept returns or exchanges due to incorrect measurements provided by the customer.
5. Contact Information
- For any questions or concerns regarding your purchase, please contact our customer service team at support@camillevillanueva.com or call us at +63 917 301 2714.
We appreciate your understanding and thank you for supporting Camille Villanueva’s couture fashion.