Shipping policy
International Shipping Policy
Last updated: June 27, 2024
1. General Information
We are delighted to offer international shipping to our customers. Please review the following policy to understand our international shipping practices and ensure a smooth shopping experience.
2. Shipping Destinations
We ship to the following countries: Philippines, United States, and other International countries
If your country is not listed, please contact our customer service team at support@camillevillanueva.com to inquire about shipping options.
3. Shipping Rates and Delivery Times
Shipping Rates:
- Shipping rates vary based on the destination country, the weight of the package, and the shipping method selected. Shipping costs will be calculated and displayed at checkout.
Delivery Times:
- Delivery times vary depending on the destination country and the shipping method chosen. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guarantees.
4. Customs, Duties, and Taxes
Customs and Import Duties:
- International orders may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are not included in the item price or shipping cost. The recipient of the shipment is responsible for all such charges.
Taxes:
- The recipient is also responsible for any applicable taxes.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
5. Shipping Carriers
We use a variety of shipping carriers to deliver our products internationally, including: DHL.
6. Order Processing Time
Orders are typically processed within [Insert number] business days. Processing times may vary during peak periods or due to stock availability. Once your order is shipped, you will receive a confirmation email with tracking information.
7. Tracking Your Order
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can track your shipment using the link provided in the email or by visiting the carrier's website.
8. Shipping Restrictions
Certain products may be restricted or prohibited from shipping to certain international destinations due to local regulations. If we are unable to ship a specific item to your location, we will notify you and provide a full refund for that item.
9. Lost or Damaged Packages
While we take great care to ensure your order arrives safely, we are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier directly using the tracking number provided. If you require further assistance, please contact our customer service team.
10. Contact Information
If you have any questions or concerns about our International Shipping Policy, please contact us at:
Camille Villanueva